1. Order Processing We process and pack all footwear orders within 1 to 3 business days (excluding weekends and holidays). Once your order is handed over to the carrier, you will receive a confirmation email containing your tracking number.
2. Shipping Rates Shipping charges are calculated at checkout based on the weight of the shoes and your delivery address. We offer both standard and expedited shipping options to get your new shoes to you when you need them.
3. International Shipping COLWOOD WORKS LIMITED ships globally. Please be aware that international orders may be subject to customs duties, import taxes, and processing fees applied by the destination country. These charges are the sole responsibility of the customer and are not included in our shipping rates.
4. Lost or Damaged Packages
1. Order Processing We process and pack all footwear orders within 1 to 3 business days (excluding weekends and holidays). Once your order is handed over to the carrier, you will receive a confirmation email containing your tracking number.
2. Shipping Rates Shipping charges are calculated at checkout based on the weight of the shoes and your delivery address. We offer both standard and expedited shipping options to get your new shoes to you when you need them.
3. International Shipping COLWOOD WORKS LIMITED ships globally. Please be aware that international orders may be subject to customs duties, import taxes, and processing fees applied by the destination country. These charges are the sole responsibility of the customer and are not included in our shipping rates.
4. Lost or Damaged Packages
- Damaged in Transit: If your shoes or their original box arrive damaged due to shipping, please contact us within 48 hours with your order number and clear photos of the damage.
- Lost Packages: If tracking shows your package was delivered but you haven’t received it, please check with neighbors and your local carrier. COLWOOD WORKS LIMITED is not liable for packages that are stolen or lost after the carrier confirms delivery.
